We want you and your furry family to enjoy your Tuff Pupper products. If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date. The items returned must not have been used, altered, washed, or damaged, and must include original packaging.
If you have purchased a Tuff Pupper item from one of our Authorized Dealers, please contact them directly regarding their return policy.
THINGS TO KNOW
We recommend carefully trying on your new Tuff Pupper gear indoors, keeping the packaging intact, before your next adventure. Correct fit is critical to the performance of Tuff Pupper products.
To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
HOW DO I RETURN SOMETHING?
If you are not completely satisfied with your Tuff Pupper online purchase, please return item(s) within 30 days from your order date. Please include the original tags (still attached) and the original receipt. We will happily exchange item(s) for another or issue a refund. Exchanges are dependent on existing stock. Item(s) must be unused and unwashed in original packaging. Please note that we cannot refund any shipping charges. Sale item(s) are Final.
We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?
We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders. If you have any questions, please contact our Customer Service Department at firstname.lastname@example.org
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).