Global Lifetime Warranty
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Contact Customer Service

Please use the Contact Form below if you need help with your Tuff Pupper product. You can also talk to one of our agents, we are available 24/7 and toll free at 1-888-TUFF-PUP.

Business Inquiries Logan Edwards
Managing Director
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Frequently Asked Questions

How does Shipping work?

Answer:

All items are typically shipped 1–2 days after your order is received.

All of our orders are shipped using our fulfillment partner, Amazon.com. Please note that Amazon occasionally splits orders into multiple shipments so that parts of your order will arrive to you as quickly as possible. If you receive partial shipment of your order, please be patient and rest assured that you will receive your complete shipment soon.

Note that we currently only ship to US based addresses. We are currently working to expand our shipping range to include international orders. Our products are also available throughout most Amazon international sites.

If you have any questions about our shipping or product availability, don't hesitate to email us at help@tuffpupper.com.

Important:

This outline of our policies is just for informational purposes. Please refer to our Shipping Policy for detailed, up to date information.

How to Return an item?

Answer:

If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date.

If you have purchased a Tuff Pupper item from one of our Authorized Dealers, please contact them directly regarding their return policy.

Important:

This outline of our policies is just for informational purposes. Please refer to our Return Policy for detailed, up to date information.

Am I eligible for a Refund?

Answer:

We recommend carefully trying on your new Tuff Pupper gear indoors, keeping the packaging intact before your next adventure. Note that a correct fit is critical to the performance of Tuff Pupper products.

To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. You may also qualify for a refund based on our Lifetime Warranty.

Important:

This outline of our policies is just for informational purposes. Please refer to our Return Policy and Warranty Policy for detailed, up to date information.

Do I need to Activate my Warranty?

Please visit our Activation Form in order to activate your Lifetime Warranty. You will be signed up for exclusive benefits and sponsor a rescue dog for free.

How to file a Warranty Claim?

You can visit our Claim Form to know more about our policies and report any issue, we will review your claim and get back to you within 5 business days.