Refund policy

Returns

We want you and your dog to love your Tuff Pupper gear. If you are not 100% happy with your purchase, you can return it for a full refund within 30 days of your order date.

Holiday returns: orders placed November 1 to December 31, 2026 can be returned until January 31, 2027.

To be eligible, items must be unused, unwashed, not altered or damaged, and in the original packaging with the original tags still attached. Please include your order confirmation as your receipt.

Sale items are final.

If you bought your Tuff Pupper gear from another retailer, please return it through that retailer.

Try it on indoors first

Correct fit matters for how our gear performs, so we recommend trying it on your dog indoors and keeping the packaging until you are sure of the fit.

To get a full refund, products must be clean and free of dog hair. Returned items that need cleaning, including removing dog hair, have a $5 cleaning fee.

How to return an item

Email us at help@tuffpupper.com with your order number and we will help you with the return.

Return shipping is paid by the customer. We recommend a trackable shipping method and insuring the package. Original shipping charges are not refunded.

Exchanges

Exchanges are processed as new orders, and depend on available stock. Start a return for the item you have, then place a new order for the size or color you need. Placing the new order right away means you get it sooner and it will not sell out while you wait. Shipping charges may apply to the new order.

How long refunds take

Once we receive your return, we inspect it and start your refund, usually within 3 to 5 business days. The credit can take up to 5 more business days to show on your account, depending on your bank or card provider. Including shipping time, the full return usually takes 2 to 3 weeks. We will email you when your return has been processed.

Defects and the Lifetime Warranty

Every Tuff Pupper product has a lifetime guarantee against defects in materials and craftsmanship. It does not cover chewing, misuse, normal wear and tear, or damage from cleaning or alterations. Chew toys are the one exception: if a chew toy fails within 30 days, you can choose a full refund or a one time free replacement. After 30 days, we replace it once for free.

To report a defect, use our Warranty Claim form.

Questions

Email help@tuffpupper.com or call 1-888-TUFF-PUP (1-888-883-3787).